WEEK 2
As the weeks progress and I’m becoming more involved in the company, it’s easier to not only communicate with others, but see the relationships the employees have with one another based on their communication patterns. One thing I immediately noticed was the way in which people talk around the office. Most of the people I work around work in customer service and they are always complaining about anything that’s on their mind. Not only does it affect their attitude and how they work, it affects the energy of the room and creates a negative atmosphere. Once one person starts, one by one everyone gradually joins in. As the environment shifts in a negative direction, the way people begin to communicate with one another also becomes negative. The tone in people’s voice begins to change and communication levels decrease due to this. I’ve noticed it happen a lot between my supervisor and her boss. In the beginning of the day her responses are longer and more detailed. As the day progresses and the atmosphere has changed, her responses change as well. They no longer have any detail and are usually yes or no responses. They are said in a snappy and irritated tone and their relationship declines. They are no longer working off of each other, but rather around one another. They aren’t helping each other get things done, but instead checking up to make sure things are done. As an “outsider” it is easy to see this happening. Around lunch time people become hungry and more agitated and this is usually when the communication becomes hindered.
As the weeks progress and I’m becoming more involved in the company, it’s easier to not only communicate with others, but see the relationships the employees have with one another based on their communication patterns. One thing I immediately noticed was the way in which people talk around the office. Most of the people I work around work in customer service and they are always complaining about anything that’s on their mind. Not only does it affect their attitude and how they work, it affects the energy of the room and creates a negative atmosphere. Once one person starts, one by one everyone gradually joins in. As the environment shifts in a negative direction, the way people begin to communicate with one another also becomes negative. The tone in people’s voice begins to change and communication levels decrease due to this. I’ve noticed it happen a lot between my supervisor and her boss. In the beginning of the day her responses are longer and more detailed. As the day progresses and the atmosphere has changed, her responses change as well. They no longer have any detail and are usually yes or no responses. They are said in a snappy and irritated tone and their relationship declines. They are no longer working off of each other, but rather around one another. They aren’t helping each other get things done, but instead checking up to make sure things are done. As an “outsider” it is easy to see this happening. Around lunch time people become hungry and more agitated and this is usually when the communication becomes hindered.
Apart from the negative aspects of
communication in the office, I also see very good communication habits being
presented as well. If I am told to go into the warehouse where the equipment is
being made, there is a much different mood from the employees. They are always
playing music while they work and they normally keep to themselves unless they
actually need help carrying or making something. This makes for a much more
positive setting and it can be seen through the rate at which they work. They are usually upbeat and more aware of each other than everyone who is working upstairs. I found this to be very interesting. It's weird how a slight change in communication within individual relationships plays a huge role in the overall well being and attitude of employees. Not only does it allow them to succeed more easily, but the whole company as well.
0 comments:
Post a Comment